Domestic Shipping Policy
Shipment processing time
All orders are processed within seven (7) business days.
Shipments or deliveries may not occur on weekends or holidays. Should the distributing agent, Confidence Woman experience a high volume of orders, please expect a delay of seven (7) business days. Should this occur, this shall be communicated via email.
United States of America Shipping Rates and Delivery Estimates
Shipment method | Estimated delivery time | Shipment cost |
Amazon Multi-Channel Fulfillment | 3-5 business days | Free |
Confidence Woman is not responsible for any orders that are lost, damaged, or stolen by any persons during transit.
South Africa Shipping Rates and Delivery Estimates
Shipment method | Estimated delivery time | Shipment cost |
Fastway Couriers | 3-5 business days | Free |
PostNet2PostNet* | 3-5 business days | Free, customer to collect from PostNet location (will be advised via email) |
*The above services will be chosen at Confidence Woman’s discretion. Should the order be sent via PostNet2PostNet, the customer would then need to collect from the PostNet location advised via email. Confidence Woman is not responsible for any orders that are lost, damaged, or stolen by any persons during transit.
Shipment to P.O. boxes or APO/FPO addresses
We do not send to P.O Box addresses nor to APO/FPO addresses. Please ensure that you enter in your correct shipping/delivery address when checking out your order.
Shipment confirmation and order tracking
Customers shall receive an email order confirmation once an order has been placed. Confidence Woman shall email the tracking number to the customer once the order has been sent.
Customs, duties, and taxes
Confidence Woman is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages and Theft
Confidence Woman is not liable for any products damaged, stolen or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
Only if you are outside the United States of America or South Africa, please confirm if Confidence Woman is able to send the order to your country before placing the order.
Returns, Exchanges and Refunds Policy Conditions
Please kindly note that due to hygiene reasons we do not accept returns, exchanges or do refunds.
For more information, email support at info@confidencepanties.com
